Head of Customer Network and Business Development at National Bank of Commerce (NBC)

Head of Customer Network and Business Development at National Bank of Commerce (NBC)

Position: Head of Customer Network and Business Development

Location: Head Office NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Description​

  • Reporting to Head of Retail banking, Head of Customer network & Business Development has responsibilities:
  • To drive and deliver performance in Sales, customer management / experience, operations, controls and expense management for Branch Network.
  • To manage the bank’s service channel as a pan bank service outlet.
  • To meet and exceed the P&L targets assigned by NBC.
  • To device and implement Sales and Service strategy and optimize the Customer Network – This includes Branch Network, ATM Network, Alternate / Digital Channels including Agency Banking etc.
  • To provide business leadership & operational excellence to all customers including internal customers (staff).
  • To develop, enhance and implement an effective / robust controls and processes across the customer network, direct sales and products for NBC.
  • To ensure all local regulations and corporate policies are adhered to in customer network.
  • Development and Implement of Branch Network Strategy (Physical / Digital), in line with Retail Banking strategy
  • Manage the customer Network Team across the entire NBC network towards the Banks strategic Objectives.
  • The main purpose is Loan and Advances, Deposit and alternative product growth at allotted branches
  • This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches


  • Agile ways of working (Meets all of the requirements),
  • Analytical Thinking – Advanced (Meets all of the requirements),
  • Bachelor’s Degree,
  • Commercial mindset –
  • Senior (Meets all of the requirements),
  • Customer Excellence – Service Management (Meets all of the requirements),
  • Experience in a similar environment at management level,
  • Leading people – Leadership level (Meets all of the requirements),
  • Openness to change (Meets some of the requirements and would need further development)



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