Employer: TANZANIA ELECTRIC SUPPLY COMPANY LIMITED (TANESCO)
Date Published: 2018-11-27
Application Deadline: 2019-12-11
CUSTOMER SERVICE/ CARE REPRESENTATIVE – 62 POSTS
JOB PURPOSE: To respond to customer inquiries/complaints and ensure customers receive efficient and satisfactory services in the Region and District levels.
DUTIES AND RESPONSIBILITIES:
i.Receive calls from customers and relay information to the recipient staff clearly, timely and perfectly;
ii.Handle Customer queries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
iii.Register all customer complaints in the special register and TANESCO’S Service Delivery Management System (SDM); and
iv.Proper recording of time used to restore/repair/respond to customer complains/breakdowns.
QUALIFICATION AND EXPERIENCE:
- Diploma either in Marketing, Public Relations or Business Administration (majoring in Marketing or Public Relations) from registered and recognized Institution;
- Computer knowledge is compulsory; and
- Relevant working experience of one (1) year in a reputable organization.
REMUNERATION: Salary Scale TANESCO SARALY SCALE